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argtacolover

2024-11-18 07:13:23

San Ginés Disaster 🇪🇸🍿🇦🇷

catslay_4

2024-11-15 18:40:52

Has anyone tried San Gines yet?

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Let me tell you a little about all these bad reviews. When you read scathing reviews on a new restaurant that has only been open a few days and they get personal about it just know it’s usually from jealous acquaintances and sometimes jealous family members. (We all have those around). The owners have put in a lot of time, effort and money in SanGines. It is family owned and they’re direct descendants from the family in Spain. Yes they have had some hiccups that were unexpected and they were disappointed as much as you might have been. These things happen. I was there the first day they opened and the food and drinks were awesome! The churros and chocolate were awesome. They had a little unexpected trouble with the churros mixer but know they were disappointed as much as you were. Their outside patio was beautiful and the trailers gave a nod to Austin. The place is beautiful the Spanish music was a nice change to listen to. Remember this was the first day and there were literally thousands who showed up. Now who has that many people showing up at a soft opening? This is going to be a fantastic place to go! You’re going to love this place! The owners are super nice and worked very hard to bring you a new experience here in Austin. Try it out and watch it grow into one of the hottest places in Austin!❤️

1732067859
So everyone who had the same or similar experience to me are “jealous” and want to see the restaurant fail? You are invalidating our experience. I’m the first to say that I was excited about San Ginés. You know why I left the scathing review? Because the manager was an asshole and the lady at the bar was so rude… and then all the “hiccups” or “kinks” happened lol. Which again weren’t kinks. I was an excited customer and expected them to have great churros and great service. Also I spent around $30 for food that never came… do you think they gave an apology? Again, the review came bc I was and am beyond upset. You can make mistakes, but then you own them and apologize directly. They can really impact and hurt the San Ginés brand… which they did to me and is unfortunate. I think you might be the one that’s the family/close friend covering for them 🌶️🍿

1732155125
This needs to be higher. Like, bro chill. Have you ever aced a performance review your first week at a new job? lol

1732028747
Hahaha it needs to be lower. The issues they have aren’t kinks. It’s a disaster!! Can you imagine all the financial investment they’ve made and then they have this PR nightmare? If Spaniards are hating it… imagine others. Again, not having CHOCOLATE at a chocolatería is like not having tortillas at a Mexican restaurant. Crazy incompetence. Maybe the owners are truly in the strip club business and don’t have any idea what customer experience is.

1732047791
If anyone who visits the Austin San Gines has been to the OG in Madrid, I would love to get some feedback on how it compares.

1731697641
It’s terrible. I was so excited and it truly was a dumpster fire of an experience. Disappointing at best.

1731915183