100% fuck Uber. I'm done with this trash company.

This has happened several times over the last few years and I'm just done. This company is so shady and so shitty and I'm not just talking about the crappy drivers(I know not all of you suck.)

Today was the final straw.

As my driver is shopping the order he refunds my tomatoes(grocery order) and I message "Hey can you not find any other tomatoes?" No reply. 5 minutes later I say "???" No reply. I text his phone. No reply. I call the phone. No answer. Great...

So he gets to my house and I ask if he got my messages. He responds "Okay". I can tell he's not going to be any help so I take my order and give him the pin.

I'm putting things away and notice BOTH of my cheese are gone. Kind of sus that both CHEESES are gone. This mother fucker stole them, I just know it with how he was acting and looking at me, he 100% took that shit because I did not tip. If only he read the message I sent in the beginning "I will throw a tip on at the end as long as everything is good to go!" I always tip AFTER, never before for this exact reason.

So both my cheese slices and shredded cheese are missing AND my head of lettuce was instead a giant head of cabbage... SIGH... So I run back out, nope he's long gone even though it's been 30 seconds...(for real it was that fast.)

So I try doing chat support. Nope. Uber One fucks you over on Chat support by only showing you an order from a year ago to use as your support ticket... So I try using that. They tell me "We're going to have a specialized team contact you in 6-12 hours." I try chat support 3 more times, all 3 times they transfer me to a 6-12 hour wait... So I call them.

The lady tells me there's absolutely nothing they can do. They can't refund, they can't do anything and I tell her I DONT WANT A REFUND I WANT MY FOOD, CALL THE DRIVER AND HAVE HIM DROP OFF WHAT HE DIDN'T. I was getting very angry at this point because just even talking to someone was a fucking headache...

So yea she tells me nope we can't refund we can't call him, nothing we can do.. So it's like wait what? I gave you money and you're just not going to fulfill my order? No fuck that, let me talk to your supervisor. "Oh he will tell you the same thing" I dont care let me talk to them "Oh there are no supervisors here right now"

Okay well then I'm cancelling uber one and disputing the charge, go fuck yourself. And I hung up.

Fuck Uber. They are shady as fuck and I'm not for that kind of behavior. Just a terrible company. The last time I didn't receive an order was well over a year ago, have had no issues since then and then to be told I can't even get a refund on something that never even showed up at my house? That's just wild.

I hope they like having the entire charge refunded through my bank, because that is just piece of shit behavior from the company and the fucking driver.

I know that mother fucker took my cheese.

EDIT: Oh look at that, I cancelled my Uber One, with still 15 days until my next payment, and they've stopped all services... LOL I don't even get the full month I paid for? Wow, seriously FUCK uber. Fucking thieves.