Account frozen, can't verify passport bc alipay isn't certified and I can't even do that either.

I hadn't even bought anything yet and my account got frozen and whenever I try to log in it gives me this error, so i go to verify my passport and it says I can't do that because I haven't completed alipay certification, so I try to do that and it says the account I'm about to be logged into is different from the one currently logged in for some reason. And if I click "switch" it sends a verification code to my phone number, and once verified it just takes me to the alipay home page. nothing happens either way in alipay or back on the taobao app I have open. Please help.