Have customers gone nuts since COVID/2020 ???

I worked in a wineshop in Switzerland for the past 8 years. Before Covid, there where the occasional a**, the client who want special treatment and special price, the whiny one that knows better than you and so on and on. But now, I can't believe the staggering number of people who complain and are aggressive as soon as they don't get what they want. They want better price, the want special bottle you don't sell, they want to be delivered the same day has their order, they get mad when you tell them you are sold out.... They have become so entitled, expecting treatment like that of a King....

The other day, I had a customer in my shop ask for a specific bottle. So I go and get him said bottle. He is excited, saying “Great ! a good Spanish wine”. But there is a problem, because the wine he ordered is from the south of France. I explain it to him, he insists it’s from Spain. I explain again, that the bottle has a Spanish name, but the wine is made in France, the grapes are grown in France, the wineyard is in France, they just use inspiration from a spanish method. He gets mad, aggressive, telling me I don’t get to explain to him his culture, and that he knows better because he is Spanish….. I just gave up. He lives the shop pissed with his bottle, teling me he won't be back anytime soon.

I have so many stories of crazy customers since 2020.... Don't know if it's just me, but I feel like people are becoming more and more spoiled, entitled, whiny little brat, ready to throw tamper tantrum.