📢 Oura Community Update: Oura Ring 4 Separation Update

Hi Oura Community,

We want to address the concerns surrounding the rare issue of side or outer cover separation in some Oura Ring 4 units. First and foremost, we sincerely apologize to any members affected by this issue and assure you that resolving it is a top priority for our team.

🔧 What’s Happening?

Through rigorous testing, we’ve identified that a small number of Oura Ring 4 units—fewer than 1 in 1,000—may experience side or outer cover separation. This occurs when certain parts, manufactured at the edges of their acceptable size ranges, don’t lock together as intended. While this issue is rare, it does not meet the high standards we hold ourselves to at Oura.

🛠️ How We’re Addressing It

  • Immediate Replacements: If your Oura Ring 4 shows any signs of separation, please contact our Member Care Team directly. We’ll prioritize your case and replace your ring at no cost, regardless of when or where it was purchased.
  • Improved Manufacturing Processes: We’ve already begun implementing updates to our manufacturing process to further reduce the likelihood of this issue occurring in future production.
  • Enhanced Staff Training: Our support team is undergoing additional training to ensure cases involving separation are handled swiftly and effectively.

💬 Next Steps If You’re Affected

If you’ve experienced this issue:

  1. Contact Member Care: Use Finn, our Virtual Assistant, or visit our Help Center to create a support ticket.
  2. Share Your Ticket Number: If you’ve already reached out and haven’t received assistance, please comment with your support ticket number to help us prioritize your case.

We’ve also updated our internal processes to better handle unique warranty cases, ensuring no one is left without support. Feedback from our community is invaluable in helping us improve, and we’re committed to earning your trust every step of the way.

Thank you for your patience, understanding, and continued trust in Oura. If you have any questions or additional concerns, feel free to let us know below or reach out directly to our support team.

Warmly,

Oura Social Care Team