Mercedes Me Connect Services

I have a 2020 GLE 350 and I used to have like live traffic and weather updates but it's been years and it hasn't worked even though I been paying yearly for it. I tried calling multiple times but no one can seem to know what's going on. One person told me I need to have my mobile Hotspot turned out so it has internet access but that doesn't make sense to me. Why should I pay $150 and only have half the services work.