What's going on?

https://preview.redd.it/78r8ktp58qle1.jpg?width=1179&format=pjpg&auto=webp&s=38b90c62a7f8e33a29af49c8b9f8c6fd8c8a1074

https://preview.redd.it/j48yitp58qle1.jpg?width=1179&format=pjpg&auto=webp&s=f4678aa6f18d974f2fa56d1817475e1f3b0c7503

I once created a "Free Trial" account on IB, but I stopped logging in. I never actually registered documents, etc., not that I remember at least. This week I decided to log back into the account to see if it had closed, and I'm stuck on that page. It's been more than 24 hours, and when I log into the simulation account, "Application status: In progress" appears, and I haven't even sent documents, anything, I've just registered email, security questions, that kind of thing. I only logged back into the account after it had been created for some time. What could have happened? The truth is that I wanted to close the account.