Frontier is a scam, they won't let me cancel and keep sending me fraudulent bills
TL;DR: Frontier won't let me cancel without a PIN they never sent, keeps billing me, and is adding fake fees. What are my options?
Hey Reddit, I'm stuck in a Kafkaesque nightmare with Frontier Internet and could use some advice:
- Got Frontier, but service kept dropping.
- Tried to cancel, but they demand a PIN (Is this even legal?).
- Requested PIN, never received it (months have passed).
- Keep getting notices about unpaid bills and service cancellation.
- I tell them to cancel, but they ignore me and add bogus fees instead.
- Suspect they're inflating the bill to sell to collections.
I'm at my wit's end here. What should I do? Do I need to lawyer up? Has anyone successfully escaped Frontier's clutches?
Any advice, similar experiences, or legal insights would be greatly appreciated!
Edit: I'm located in CA, if that helps with legal advice.