WeChat account blocked multiple times, can't get it unlocked.

Hi everyone. I've been living in China for a few weeks now on study abroad, and my WeChat has been frozen/restricted (被限制了) three times. The first few times I was able to get my teacher and one of my friends to unlock the account, but now I can't. I can't send messages to anyone, or use any of the apps internal functions besides WeChat pay. You can see how this would be a problem living here. I think all my friends probably think I'm ghosting them.

I think it has something to do with me switching between USA and HK on my VPN and then using WeChat, because it said my internet activity was irregular (网络环境异常).

Anyway, I emailed support and they told me to send in some info and they would look into it. It's been three days and I haven't heard back.

I tried calling customer support, but my Chinese isn't quite good enough to understand the automated response system.

Does anyone have any idea what I can do about this? I am thinking of buying a new phone and plan to make a new WeChat account, worst comes to worst. I could also try and switch my number on my WeChat account now to one of my family's numbers in the states so I could use my current number to make a new one, but I doubt they would let me do that with my account restricted. I'd rather not have to have a whole other phone.

Thanks everyone!