Horrible Customer Service

FINAL EDIT: I was able to get this escalated to a senior member of the support team. They did the right thing and am giving it another try.

10:15 PM and my delivery still has not arrived. Reached out to support and was rudely informed that my package will sit in a FedEx warehouse overnight and be delivered tomorrow. When I explained that would not work for me, I was told too bad, nothing can be done.

Kindly asked to speak with a supervisor and was told no. Suffice to say, I cancelled my account completely and will issue a chargeback/dispute with my credit card issuer.

So shortsighted Blue Apron. I am getting my refund, you are going to pay a chargeback fee, and you lost a customer. Feel free to check some of my other posts on here where I was raving about Blue Apron.

Worth?

EDIT: As expected, food came today and was warm. All ice packs were completely melted and meat was below a safe temp. SMH.