Has anyone had an issue with a CYO shipping and then just getting stuck?

Two days ago on the 23rd I got the email that my CYO shipped, but besides that nothing else has updated. But when I go to check the FedEx tracking it said her label was created on the 20th. I expected things to start moving after 24 hours like normal but it still just says “Unknown Location” on the AG website and that there isn’t any date delivery information because they don’t have the package on FedEx’s end. Is this a common problem? When should I contact AG?