Are not allowed to take waiters anymore?

Edit: Is anyone on here a Pharmacist or higher? I’m an RXOM and have been told my opinion doesn’t matter by this RPh.

have a pharmacist that is telling us that we aren’t able to put waiters or pickup later scripts in, that we need to try to send everyone to Cenfill. He said to tell people we need 24 hours lead time on refills including hospice patients. That we need to “train our patients. We need to tell them when they can get their meds. They don’t decide it, we do”. Is that policy? He’s telling me to make sure everyone knows not to show up to the pharmacy before they get the ready text. Last waiter I tried to put in he said “do they really need that today?” Is this right? Do I have a right to question this? I’ll do it but I want to know if it’s coming from Walgreens or if it’s just that pharmacist deciding this.