Urgent Care

I just banged up my ankle pretty good slipping on ice. In a good amount of pain, I gave the lady at urgent care my VA ID and she said it’s not going through even though I vetted it to make sure it was an approved urgent care. It’s the weekend so I can’t get ahold of anybody by phone. She said she needs a reference number. What do I do?

I’m 100%PT and enrolled in VA healthcare in september

Update: Apprently it’s rejecting me, not sure how that is possible. Trying to not drive an hour on a bad ankle. Anyone ideas?