My credits from another Canadian university didn't transfer 1 to 1

Hi All,

Previously, I completed 3 years of university in Ontario and had a fairly high GPA of around 3.8 or so. I dropped out and took a few years off school.

Last year, I applied to UBC and was hoping to complete the last year of my degree. However, when I transferred my credits to UBC, they gave me only enough to have completed 2 years at UBC with the same major.

When I tried to contact someone to sort this out, I wasn't given any help, and even finding the correct person to contact was a huge challenge. Am I able to contest this? If so, who would be the best person to contact?

I'm hoping to speak with an academic advisor as my career goals have changed somewhat but I was previously unable to get an appointment with one.

Any help would be hugely appreciated! Thanks!