Poor quality ornaments?

Hey all… along with many similar posts in this subreddit, I’m very disappointed in the quality of my recent Shutterfly orders.

I had started a tradition of doing a yearly picture Christmas ornament for the kids/family and had gotten them from Shutterfly for the last several years. Both of the ones I ordered this year appear to be terrrrrible quality, the coloring is way off, very pixelated (not due to poor image quality), and the metal itself appears to be flimsier than the others.

Is it worth sending them back and trying to get them reprinted? Or, this just what to expect from Shutterfly now, and if so, any other recommendations on sites or other companies that offer similar print services?