Does anyone know how to solve this problem when using LeadsNavi?

I've been working on this lead gen tool for the past few days, and I found it through an ad on TikTok. The ad claims it's the perfect tool for small businesses, and also very cheap, so I figured I'd give it a shot. I'm a SaaS developer myself, and I've launched a new product aimed at NPOs recently. So far, I've been pretty optimistic about the tool, but there's a serious problem I need help with.

The issue is, sometimes it just doesn't show which companies are visiting my web. It shows a few, yes, but I can tell some are missing from the list. I had a pretty big NPO call me yesterday. They told me they saw my web and are actually interested in purchasing my product. Naturally, I was excited, so I went to check my leads list immediately, but nothing there. The company wasn’t listed.

That's why I had this question haunting around. Did I do something wrong or is this just a bug in the system? Have any of you faced a similar issue? I’ve double-checked everything, and the tool seems to be working for some leads, but others are just slipping through the cracks. I can't afford to miss out on opportunities like this.

Has anyone here encountered something like this with this tool? Or do you have any tips to make sure I’m capturing all of my leads correctly? Anything would be of great help!