CDJ2000NXS2 - Platter not moving the needle

So yesterday an issue reared its ugly head on one of my 2000NXS2s (it’s on software update 1.85) - the platter will stop the track but not turn the needle on vinyl mode (or cdj mode - never really used this mode though so not sure if it should or not!).

It just happened as I was having a little scratch practice. Wasn’t overly heavy handed with it but it happened whilst I was having a play, maybe relevant maybe not.

Video to show the issue in case my explanation isn’t great.

Anyone experienced this before and can give some advice?

First post in this sub so apologies if I’ve not quite done it right!