Ask your Curbside QUESTIONS!

Ask away! Both Partners and Customers! I’ll ( and others) will answer them to the best to our knowledge!! I’ll be putting you questions with answers on this main post! SO ASK AWAY!! Both P

Question and answers!

1) How much does curbside cost?

Nothing but there is an 4% up charge on all items. If you want your order sooner than (may differ depending on store) 3-4 hours THEN it’ll cost you

2) Why is it so hard to learn which side is A and B even with each 4ft section marked?

Starting at the beginning an aisle, Left is A, Right is B. Or whichever is closest to the front is B

3) Are orders still shopped in store? I've seen a HEB delivery truck multiple times delivering pallets of shopped orders in boxes.

Some stores do some don’t. I believe it’s called EFT(I could be wrong) and the orders are done at a warehouse before getting shipped to stores

4) I arrived an hour late due to traffic. When I apologized to the Curbie for the delay, they mentioned they don't see customers' specific pickup window time. Is that true?

Yes and no. We don’t see it when we retrieve the order and take it out to you BUT we are able to see it if we look at your specific order

5) Is it okay to tip Curbies?

Technically no. We aren’t allowed to accept tips. But like all things we won’t tell if you don’t

6) As a customer, how can I help you increase your UPH? Would it make a difference if I order 5 Roma tomatoes instead of one "on the vine" bunch that has the same number of tomatoes?

Personally if you want to help, is to order a lot of the same item. 20 Jalapeños. 50 Cans of soup. High unit counts low item count

7) Will be late/ Unable to make it today will I get in trouble?

No we will try to call you at the end of the day about it. If anything just call and let us know what happened

8) Do Curbies appreciate or notice if people have their cars off instead of idling?

I’ve only had a few experiences where it was actually burning/irritating me. We are both people and I don’t want you to be toasting in the car. If you turn it off, I’ll appreciate it greatly BUT if you don’t I honestly get it because you know it’s HOT or cold.