Spent an Hour with Support to Get Nothing

So, I ordered a new Pixel 9 Pro XL. It was damaged by UPS and unable to be delivered. They state they discard of any damaged packages with lithium batteries and will not forward it to me or return to sender. I contact Google Support for a refund, as instructed by the order status page on the Google Fi app.

What I got was 2 support agents unable to figure out how to give me a refund for something that the Google Fi app told me to initiate a refund for. Google says that I have to wait for UPS to return the package to the warehouse. UPS tells me that they have destroyed the package and told Google that they will not be getting anything back.

I got so frustrated that I didn't screenshot the end of the conversation, but this is what I get for trying to get a refund for something that their automated system automatically detected that I should get a refund for.

As I told the support agents, I decided to post this here as a warning to never use your primary Google account for Google Store purchases, use a burner account and initiate a charge back if something goes wrong, which is what I will be doing if this isn't resolved.