Rant: Saddest Chipotle Meal Ever

Rant: I've eaten at Chipotles all over the country, and this is seriously one of the worst meals I have ever gotten, and way overpriced too. A veggie bowl was $11.50 before any add ons, and I got basically 5 beans and a lump of brown Guacamole. It's below $10 at most Chipotles. I tried to use the chat online and it did not work on 3 browsers. I called in and they tried to offer me a BOGO and insisted a refund was not an option. Why can I not have a refund when I didn't get what I paid for? What kind of customer service is this? Do they just plan on people being too lazy to fight back and take our money? Never thought I'd say this, but you just lost a customer. I'm planning on doing a credit card charge back but just wanted to rant about how annoying today's day and age is.