$8100 Enmax water bill….

Received a notice that water would be cutoff . The bill isn’t in my name , it’s my fiancées . The notice states there has been no payment made since 2020, and attempts to contact us have been unsuccessful. Fiancé sais she thought the bill was through atco when we switched from enmax in 2020… atco dosent deal with water only enmax. Either she is lying to me or it’s an honest mistake. I seriously don’t understand how she couldn’t know this was going on. I had no idea this bill wasn’t being paid for the last 4 years. She handles the utilities and deals with the landlord, I just pay rent. She’s usually very good with bills, always pays on time and she has a good credit rating.

How is this even possible to happen. We don’t receive any mail from enmax, no one has contacted us regarding this in the last 4 years. I’m at a complete loss as how we still even have water after 4 years of apparently not paying, is that normal for enmax to let it go into arrears that long and high? I don’t get it .