Tried applying, never received email back, i rlly wanna work here

Hi so as the title says I tried applying at the beginning of July when the post was up for like 2 days online that they were hiring booksellers. I applied and submitted a resume that has my work experience that goes in detail of what i would do and I tried to include the customer servicey details that could happen in retail. My past jobs were at a Mcdonald’s and at a local small bar/restaraunt as a busser. I really wanna get out of food service. It’s horrible.

I have a friend who works at B&N and she says it’s great. I honestly think it’ll be a great job since I enjoy reading and organizing shelves n whatnot, I just worry my resume and cover letter don’t interest the hiring ppl so they don’t pass it on. I even included my friend as a reference to see about bumping me up, but was to no avail which was so confusing since she’s a senior bookseller.

Is there some way to make my resume maybe with a bit more spice to interest them? Do i have to mention liking books on the resume at all? Or do I literally just have to get lucky and apply fast so i’m one of the first people they look at?