AITj for leaving a negative google review and hurting my doctors feelings

AITA For the past 10 years, my family and I have been patients of a wonderful doctor. She's been there for us through so much, and I can't speak highly enough of the care she's provided. When I lost my mom unexpectedly, she helped me navigate a tough time by assisting with FMLA paperwork, short-term disability insurance, and adjusting my depression medication. I am deeply grateful for the support she gave me during that difficult time. Recently, however, an issue with her office has left me questioning if I handled the situation poorly-or if the office could have done more to help me. Here's what happened: A few months after everything was sorted with my FMLA and insurance, I scheduled a wellness check for my 11-year-old daughter. About two weeks before the appointment, I got a call from the office's billing representative. She informed me that a bill from my daughter's visit over a year ago hadn't been paid because our insurance company had mysteriously changed my daughter's date of birth in their system. The claim had been rejected, and now it was apparently too late to rebill. The billing lady demanded I pay $350 out of pocket or they would cancel my daughter's appointment. I pay $900 a month for my family's insurance premium so l expect them to pay for what they owe when we get sick. My husband and I both work in public education so we don't make a lot of money.

I told her l'd try to fix it with my insurance. Thankfully, the insurance company corrected the error and assured me that the doctor's office could rebill the claim, and they'd process it. I communicated this to the billing rep, but she flat-out refused to rebill. This meant I had to go through a time-consuming process with the insurance company myself to get them to pay directly. If you've ever had to deal with an insurance company before then you know they don't do anything fast or make it easy for you. Throughout this, I kept the office updated. However, after one of my calls with the billing rep, I found myself locked out of the patient portal. I couldn't access it for days and assumed there were technical issues. After five days, I called to find out what was going on and was told l'd been locked out because I owed money. This happened immediately after my last conversation with the billing rep, which made me feel like it was a deliberate action. I've always been on top of my bills and had a spotless payment history with them for 10 years. This situation wasn't my fault, yet I felt penalized. When I called the office manager to address it, she didn't return my call for two weeks. At this point, I was so frustrated that I wrote a Google review about my experience. I made it clear that my issue wasn't with the doctor but with the office staff and their handling of the situation.

When the office manager finally called me back, she said my doctor was deeply offended by the review and wished I had spoken to her first. I was surprised by this reaction. I couldn't have spoken to her because I was locked out of the portal, and I honestly didn't feel like it wasn't her responsibility to deal with administrative issues. I believe her staff should handle those matters professionally. I also mentioned to the office manager that there were several complaints about the office staff on Google as well. She said that they were all disgruntled past employees. Really? All of them? That's quite the coincidence. When they finally opened my patient portal I messaged my doctor an apology for offending her with my google review. But I also explained my side of the story. She didn't seem to have a lot of compassion for my side of the story. Am i the asshole?