What is an appropriate response here? [VA, USA]
Just finished a stay as a guest at an Airbnb. The apartment was a re-done attic, with the family living in the unit underneath.
When we arrived, it was obvious that it had not been cleaned. Trash in the bins, beds unmade, towels on the bathroom floor. We messaged the host and they replied immediately. The cleaners were not available, but they were able to go pick up the supplies and extra sheets, towels, etc. Hosts were very nice about it, and definitely felt bad. We were very chill about the whole thing, and refused their offer for money for dinner, partial refund, etc. We just asked for clean sheets and towels and moved on with our way.
On the second day of the stay (final night), it was clear they were having some sort of gathering. Tons of noise as well as 3 cars in their driveway. We let this go for hours until about 9pm when we messaged asking them to quiet down as we were heading to bed shortly. No reply. It’s important to note that in their description they asked we please be as quiet as possible from 7pm onward as their kids have an early bedtime. Finally at 10pm we had enough. We decided to pack up and leave, partially because of the noise and partially because bad weather was expected the next day.
We let them know we were leaving and they finally replied saying their kid had broken his leg the night before and they had guests coming throughout the day to visit him.
This morning I messaged them letting them know that we felt it was disrespectful especially considering their rules, and that we felt they took advantage of our kindness.
We mentioned that one of their guests seemed drunk and was screaming and shouting for over an hour. They acknowledge he was loud, but brush it off saying they “tried to quiet him down” and he definitely wasn’t drunk. Then they say our dog barked the entire time we were gone (not likely as he isn’t a big barker, but if they were making a ton of noise it is possible he barked a bit).
At this point, I don’t even think I want to reply any longer. But wondering what you all think.