Adoption Register Help

Hi! I wonder if you can help me, i am trying to get my grandmas adoption cert however it says if they were born before 1975 they need to attended a councilling session.

What is that about? She is nearly 72 years old and would rather not speak about her past life for obvious reasons. Is this normal to drag people in to talk abour their life just to get the record?

I think it would be very upsetting for her